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refund and cancellation policy​

Date: 16 July 2024

At CK Divine Flutes, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. This Refund and Cancellation Policy outlines the terms under which you can return items, cancel orders, and receive refunds.

Order Cancellations

Before Shipment

  • If you wish to cancel your order before it has been shipped, please contact us as soon as possible at info@ckdivineflutes.com. If the order has not yet been processed and shipped, we will cancel your order and issue a full refund.

After Shipment

  • If your order has already been shipped, you will need to follow our Returns Process to return the item for a refund.

Returns and Refunds

Eligibility for Returns

  • You have 15 days from the date of receipt to return an item.
  • To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
  • Proof of purchase is required for all returns.

Non-Returnable Items

  • Customized or personalized flutes
  • Gift cards
  • Items marked as final sale

Return Process

  1. Contact us at info@ckdivineflutes.com to initiate a return. Please include your order number and reason for the return.
  2. We will provide you with return instructions and a return shipping address.
  3. Pack the item securely in its original packaging, and include any accessories, manuals, or documentation that came with the product.
  4. Ship the item back to us using a trackable shipping method. You are responsible for the cost of return shipping.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If your return is approved, we will process the refund to your original method of payment within 10 business days.
  • Shipping costs are non-refundable. If you received free shipping, the actual shipping cost will be deducted from your refund.

Exchanges

  • If you received a defective or damaged item, please contact us immediately at info@ckdivineflutes.com to arrange for a replacement.

Late or Missing Refunds

  • If you haven’t received a refund within the expected time frame, please first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us at info@ckdivineflutes.com.

Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Any changes will be posted on this page, and the effective date will be updated. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at:

  • Email: info@ckdivineflutes.com

Thank you for shopping with CK Divine Flutes. Your satisfaction is our priority.