return and exchange policy
Date: 16 July 2024
At CK Divine Flutes, we aim to provide you with the highest quality products and a satisfying shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a return and exchange policy to ensure your needs are met. This policy outlines the terms and conditions for returning and exchanging items.
Return Policy
Eligibility for Returns
- You have 15 days from the date of receipt to return an item.
- To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of purchase is required for all returns.
Non-Returnable Items
- Customized or personalized flutes
- Gift cards
- Items marked as final sale
Return Process
- Initiate a Return: Contact us at info@ckdivineflutes.com with your order number and reason for the return.
- Receive Return Instructions: We will provide you with return instructions and a return shipping address.
- Prepare the Item: Pack the item securely in its original packaging, including any accessories, manuals, or documentation.
- Ship the Item: Send the item back to us using a trackable shipping method. You are responsible for the cost of return shipping.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If your return is approved, we will process the refund to your original method of payment within 10 business days.
- Shipping costs are non-refundable. If you received free shipping, the actual shipping cost will be deducted from your refund.
Exchange Policy
Eligibility for Exchanges
- You have 15 days from the date of receipt to exchange an item.
- To be eligible for an exchange, the item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of purchase is required for all exchanges.
Exchange Process
- Initiate an Exchange: Contact us at info@ckdivineflutes.com with your order number, the item you wish to exchange, and the desired replacement item.
- Receive Exchange Instructions: We will provide you with instructions on how to send back the original item.
- Prepare the Item: Pack the item securely in its original packaging, including any accessories, manuals, or documentation.
- Ship the Item: Send the item back to us using a trackable shipping method. You are responsible for the cost of return shipping.
- Receive the Replacement: Once we receive and inspect your original item, we will ship the replacement item to you.
Damaged or Defective Items
- If you receive a defective or damaged item, please contact us immediately at info@ckdivineflutes.com. We will arrange for a replacement or a refund, including the cost of return shipping for the defective or damaged item.
Late or Missing Refunds
- If you haven’t received a refund within the expected time frame, please first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at info@ckdivineflutes.com.
Changes to This Policy
We may update this Return and Exchange Policy from time to time. Any changes will be posted on this page, and the effective date will be updated. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about our Return and Exchange Policy, please contact us at:
- Email: info@ckdivineflutes.com
Thank you for shopping with CK Divine Flutes. Your satisfaction is our priority.